REFUND,RETURN & CANCELLATION POLICY

Effective Date: 27 February 2026

This Refund Policy applies to purchases made on https://roxorhost.com, operated by ROXTRADERS, Bengaluru, Karnataka, India.

1. Nature of Products

ROXORHOST sells:

• Digital Courses

• Website Source Code

• Mobile Application Source Code

• Digital Software Assets

All products are digital and downloadable in nature.

No physical products are shipped.

2. Strict No Refund Policy

Due to the instant access and downloadable nature of digital products:

• All sales are final.

• No refunds, returns, or cancellations will be provided once the purchase is completed.

• We do not offer refunds for change of mind, lack of technical knowledge, or misunderstanding of the product description.

By making a purchase, you agree to this no-refund policy.

3. Duplicate Payments

If a customer is charged multiple times for the same product due to a technical error:

• The duplicate amount will be refunded after verification within 7–10 business days.

4. Failed Transactions

If payment is deducted but product access is not granted:

• Customers must contact support within 48 hours.

• After verification with the payment gateway (Razorpay), access will be granted or the amount refunded.

5. Chargebacks & Payment Disputes

Initiating a chargeback without contacting support first will be considered abuse.

In case of fraudulent disputes:

• We reserve the right to submit all transaction proof, IP logs, and access records to Razorpay and banking authorities.

• User access may be permanently blocked.

• Legal action may be taken if necessary.

6. Technical Support Resolution

If a user faces technical issues:

• Support must be contacted before requesting a refund.

• We will attempt to resolve the issue within a reasonable timeframe.

Refunds will not be granted if the issue is resolved.

7. Contact for Refund Queries

For payment-related issues:

📧 roxorhost.pro@gmail.com
ROXTRADERS
Bengaluru, Karnataka, India
GSTIN: 29IKYPK0596P1ZO